Return and Refunds Policy

 

RETURN AND REFUND POLICY

 When you want to return an order, you have seven (7) business days upon receipt of the item(s) to initiate the return. Table 1 below provides the specific guidelines. You must send and e-mail to returns@eleksis.com requesting for a Return and/or Refund.

It is to be noted that the return due to damaged packaging, wrong shipment, or mishandled items, shall be in a manner that the subject item(s) are in good condition – NEITHER WORN OUT NOR DAMAGED, with its ORIGINAL, UNOPENED MANUFACTURER’S PACKAGING. The ORIGINAL INVOICE must be included in the parcel. Once the returned items pass Eleksis Marketing Corporation’s Quality Control, the return will be processed. Otherwise, you will be notified right away. 

Once Eleksis Marketing Corporation’s Quality Control approves the validity of the item(s) subject of the return, they will be processed within 5 business days. If the return is held invalid, the customer will be notified right away, and the item(s) will be sent back to him/her.

You may return your item/s to the address below:

Return Address

273 Connecticut St., Greenhills East, Mandaluyong City, Metro Manila 1550 Philippines

Table 1: Return Types and Conditions

For the return to be valid, the item(s) must comply with the Return Policy as tabulated below: 

RETURN TYPE

DESCRIPTION

CONDITION FOR RETURN

ASSESSMENT PERIOD

Defective Items

Item/s do not work based on manufacturer’s specifications

In original packaging; all accessories intact

7 days upon receipt

Items with missing components

Item/s delivered have missing or incomplete parts

In original packaging; all accessories intact

7 days upon receipt

Incorrect product description, and dimension of item/s

Item/s received are incorrect

Unopened box/packaging; seal intact

7 days upon receipt

Mishandled Item/s

Item/s received are damaged due to courier mishandling

Unopened box; seal intact

7 days upon receipt

  

  1. REFUND POLICY

Once the Return and Refund requests are approved, we will process the refund based on your preferred mode of refund. Refunds via Credit Card, Bank Deposit, and Remittance may take 7-15 business days, while refund via Store Credit/Gift Certificate may take 2-3 business days.

 

Type of Refund

Processing Time

Store Credit/Gift Certificate

2-3 business days

Credit Card

7-15 business days

Bank Deposit

7-15 business days

Remittance

7-15 business days

 

Bank Fees

For orders with payments that have incurred a certain bank fee, as a company policy, Eleksis Mktg. Corp. may not issue refund of the amount of the bank fee to the customer.

 

Gift Certificates

Gift Certificates, when used in an order, are bound with terms and conditions, including an expiration date. If an order that uses gift certificate is cancelled due to customer request, Eleksis Mktg. Corp. may not provide a new gift certificate to the customer’s account.

 

 

Order policy

While Eleksis Mktg. Corp. offers a variety of items on the website, availability of items is not completely guaranteed. (Subject to availability of Suppliers)

Thus, upon placing the order, we will get back to you for an availability confirmation.  A draft invoice with your shipping information will be sent to you. You can see the Estimated Time of Arrival (ETA) of your orders in Shipping and Delivery page.

 

Price Changes

All prices indicated at Eleksis Mktg. Corp. are subject to change without prior notice. In case a product is priced or quoted incorrectly due to misinformation either by typographical error or error of judgment by supplier or distributors, Eleksis Mktg. Corp. has the right to cancel orders whether or not the order has been confirmed and the credit card has been charged. In the latter case, the amount spent will be processed for refund in 5 to 7 business days.


Faulty Products

Quality control ensures that all orders are in excellent conditions upon dispatch. If, for any reason, a particular item received has a defect, do call right away the attention of Eleksis Mktg. Corp.’s Customer Service. They would be glad to assist you the best they can. In case of valid return, such item will be replaced with the same brand and specifications. However, returns should only be made within 7 days upon receipt of the item sold. Otherwise, the right to replacement shall be deemed waived and forfeited.

 

CANCELLATION POLICY

EMC may cancel an order if the product is not available for any reason. We will notify you of this if it occurs and will return any payment you have made. We will refund the money received using the same method of payment used by you at the checkout to pay for the product. If you wish to cancel your order, please email our Customer Care team as soon as possible at customer_service@eleksis.com. No cancellation fees will apply if this occurs before the order is dispatched. Once the order has been dispatched it cannot be cancelled.

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