Do you own Bose headphones but are currently experiencing some technical difficulties with your headphones? We’ll guide you through some troubleshooting tips to help get your Bose headphones back up and running smoothly. So sit back, relax, and let’s dive into the world of headphone troubleshooting with Bose! Here are some common issues and a troubleshooting guide for each issue you may experience with your Bose headphones.
Bose headphones has no audio in one ear
Having no audio in one can be frustrating if you’re trying to watch a movie or listening to your favorite music. Here are some ways you can troubleshoot your Bose headphones:
- Try a different app
- Try playing different types of media from music to video
- Reset your product by holding on the power button and then plugging in the USB cable then release the power button after two seconds, the power light on your headphones will blink twice.
- Reboot your mobile device or Bluetooth device
- If nothing works, your product may need service
Delay when switching from one audio source to another
Are you experiencing a delay when switching from one audio source to another on your Bose headphones? This is normal and it may take a moment for your Bose headphones to switch between sources if both are playing at the same time.
Squealing sound in one or both ears
If you hear a weird high-pitched sound in one or both the ears while using your headphones, you may try the following to troubleshoot your Bose headphones:
- Be sure the cushions are securely attached to the earcup
- Be sure the screen covered earcup ports are not blocked
- Determine if the headset squeals when it is not being worn
- Your product may need service at the Bose Service Center
Sound lost during online virtual meeting
Losing audio during a meeting can be annoying if it happens frequently. Your Bose headphones may not be receiving commands from your computer that you’re still using the headphones and it goes to sleep by default. To troubleshoot your Bose headphones for this issue, you may disable the auto-off function or set a timer before it sleeps through the Bose Music App.
Sound and video out of sync
It can be annoying when you’re either watching YouTube or Netflix and the sound isn’t synchronized with the video or worse the lips of the actors. Here are a few ways you can troubleshoot this issue:
- This can happen from to time so you can try reloading the web page or the video
- Reset your product by holding on the power button and then plugging in the USB cable then release the power button after two seconds, the power light on your headphones will blink twice.
- Try a different application to see if the problem is with the app you are using
- Try connecting your Bose headphones with the provided audio cable
- Your product may need service at the Bose Service Center
No audio from your Bose headphones
If your headphones doesn’t seem to produce any sound you may try the following to troubleshoot your product:
- Try using the back-up audio cable provided with your Bose headphones
- Try increasing the volume of your Bose headphones or your device
- Reboot your mobile device or Bluetooth device
- Try a different app
- Determine if the problem occurs with a different Bluetooth device or mobile device
- Clear your Bose headphones product memory through the Bose Music App
- Reset your product by holding on the power button and then plugging in the USB cable then release the power button after two seconds, the power light on your headphones will blink twice.
- Your product may need service at the Bose Service Center
Cracking sound heard in noisy environments
It is normal to have a cracking sound when you’re in noisy environments. Excessively noisy environments such as airplanes taking off, concerts, emergency sirens, and construction zones (among others) can overwhelm the microphones used to monitor external frequencies (part of the ANC technology) causing the headphones to crackle or distort. Be aware, this can also happen in Quiet and Aware mode. However, it is important to note that these lour environments will not damage the headphones and there is no lasting damage to the product.
Poor sound quality from the product
There are many factors to consider when it comes to troubleshooting your Bose headphones. Is the bass too strong? Is the treble too high? Do you hear a crackling sound? If you are experiencing weird sounds on your headphones, here are ways to troubleshoot your headphones:
- Reset your product by holding on the power button and then plugging in the USB cable then release the power button after two seconds, the power light on your headphones will blink twice.
- Try a different app on your Bluetooth device
- Restart your mobile or Bluetooth device
- Check EQ settings on your Bluetooth device or the Bose Music App
- Your product may need service at the Bose Service Center
Intermittent audio from your Bose headphones
If the sound on your Bose headphones is intermittent, here are ways you can troubleshoot it:
- Disconnect any secondary Bluetooth devices that may be connected with your Bose headphones
- Clear your Bose product Bluetooth memory on the Bose Music App
- Remove all entries of your Bose product on all your Bluetooth or mobile devices
- Check and install any Bose headphones updates through the Bose Music App
- Check your internet connection
- Try a different app
- Try connecting a different Bluetooth or mobile device
- Your product may need service at the Bose Service Center
Where to find the Bose Service Center in the Philippines
There is a Bose Service Center located at 273 Connecticut Street, East Greenhills, Mandaluyong City 1550. You may also call ahead by dialing 8-725 9392 for landline and +63 968 609 8036 / +63 939 895 8616 for mobile. We are open Monday to Friday between 8:30 AM to 5:30 PM and 8:30 AM to 4:00 PM on Saturdays.
We’ll help you troubleshoot your Bose headphones every step of the way
Troubleshooting your Bose headphones can seem like a daunting task at first, but with the right steps and guidance, you can easily solve most of the common issues that arise. Whether it’s fixing audio problems in one ear or dealing with delays when switching between audio sources, these solutions can help you get back to enjoying your music or podcasts without any interruptions.
By following our tips and tricks for troubleshooting your Bose headphones, you’ll be well on your way to resolving any issues that may come up. Remember to always read through the user manual and check online forums for additional support if needed.
With a little patience and perseverance, you’ll be able to quickly diagnose and fix any problems that arise with your favorite pair of Bose headphones. So don’t let technical difficulties bring down the quality of your listening experience – take charge today by using these helpful techniques to troubleshoot your Bose headphones!You may also view our troubleshooting guide for Bose Bluetooth speakers.